NOVA Releases White Paper on Omnichannel Healthcare Consumerism

NOVA invited 43 thought leaders to discuss the future of healthcare delivery in the United States. The result is a comprehensive white paper: Omnichannel Healthcare Consumerism: Are We Ready for the Future?

Contributors represented hospital leaders, architects and engineers, owners’ representatives, real estate professionals, construction leaders, strategic advisors and product consultants. Several dominant themes emerged, most notably:

  • Patient centricity – one stop shopping
  • Technology plays key role but human touch matters
  • Workforce challenges
  • More at home service; higher acuity at hospitals

From patient flow to staff efficiency to managing risk, leaders are using metrics and making better informed decisions but the last few years presented significant challenges. According to the American Hospital Association, hospital losses from the pandemic exceeded $320 billion. None want to see the healthcare industry go through anything like that again as the total impact to the United States’ health and economic wellbeing is still unknown. With the rise of new technologies and growth of innovative solutions to deliver healthcare combined with focus on patient experience, the next few years could present even more opportunities for all to lead by example.

Download the full report at: Omnichannel Healthcare Consumerism: Are We Ready for the Future?


Posted July 8, 2022

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