VA Embarks on Process to Design New Model, Deliver Seamless Integrated Care

The Veterans Affairs department will embark on designing a new integrated access and care coordination model to better deliver seamless care. Once the model is developed and implemented, with veteran and Veterans Service Organization input, veterans will see an integration of the care they receive through a VA medical facility and in the community.

A new coordinated care model will strengthen VA’s ability to serve veterans. Veterans will continue to receive care via in-person and virtual care appointments.

VA’s top priority is providing veterans timely access to high-quality care. With implementation, the focus remains on getting veterans the right care, at the right time, in the manner that works best to meet their needs, preferences and safety during pandemic conditions.

The model will employ a three-phase implementation plan now in effect:

  • The first phase involves realigning the financial functions of Community Care under the Veterans Health Administration’s Office of Finance and beginning the design of the new integrated access and care coordination model.
  • The second phase will include the realignment of the Office of Community Care and Office of Veterans Access to Care, establishing oversight for the completion and implementation of the integrated access and care coordination model.
  • The third phase will include deploying the integrated access and care coordination in the field, with nationwide training of involved staff. VA will make iterative adjustments to the model based on veteran and employee feedback.

In fall 2020, VHA conducted a functional assessment of clinical, administrative and financial operations to identify improvements related to how VHA manages veterans’ access to care. This assessment identified opportunities to reduce overlap and duplication within care access and financial functions.

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Posted October 12, 2021

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